Privacy Policy

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NCS Pearson, Inc. (“Pearson,” “we,” “us”) is committed to protecting the privacy of your personal information and to giving you a safe on-line experience. This privacy policy (the “Policy”) was created to ensure the confidence of visitors and customers (“you” or “your”) to the SpeechandLanguage.com website (the “Site”), and to demonstrate our commitment to fair information practices and the protection of your privacy. This privacy policy describes our practices regarding the privacy of information that we collect through the Site, which is hosted and operated from the United States.

For individuals who are located in the European Union, you should be aware that Pearson abides by the Safe Harbor framework agreed to by the U.S. Department of Commerce and the European Union (EU) with respect to personal information collected by entities located in the EEA and transferred to Pearson in the United States. For additional information regarding the Safe Harbor Program, see the U.S. Dept. of Commerce web site at http://www.export.gov/safeharbor.

We encourage you to read this Policy before using our Site. By using the Site, you agree to the terms and conditions of this Policy. If you do not agree to the terms and conditions of this Policy, please do not use the Site.

1. Information Pearson Gathers Through the Site.

Pearson gathers two basic types of information through the Site: “Personal Information,” information from which an individual can be identified, and “Aggregate Information,” from which an individual can not be identified.

a. Aggregate Information. When you visit and interact with the Site, Pearson and third parties with whom Pearson has contracted to provide services to Pearson, may collect anonymous information from three sources: server log files, cookies, and “pixel tags”.

i. Server Log Files. Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited. We use the IP addresses of all Visitors to calculate Site usage levels, to help diagnose problems with the Site’s servers, and to administer the Site. We may also use IP addresses to communicate or to block access by Visitors who fail to comply with our Terms of Service. Collecting IP addresses is standard practice on the Internet and is carried out automatically by many web sites.

ii. Cookies. Pearson may collect information about you and your use of our Site whenever you visit this Site. For instance, we may collect various forms of information such as entry and exit points for our Site (i.e., referring URLs or domains), site traffic statistics, operating system and browser type (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. In addition, when you request pages on our Site, our servers automatically log your IP address. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Pearson may store some information on your computer in the form of a “cookie” or similar file to help us maintain and improve this Site in many ways. A “cookie” is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card, recording such things as Internet addresses, passwords, and preferences. It cannot be executed as code or deliver viruses. With most Internet browsers, you can erase “cookies” from your computer hard drive, block all “cookies,” or receive a warning before a “cookie” is stored. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please refer to your browser instructions to learn more about these functions. Enabling cookies allows you to take full advantage of some of the coolest features on the Pearson Site and we recommend that you leave them turned on. If you elect to block the cookies, we will not be able to provide you with a personalized experience on our Site.

iii. Pixel Tags. The Site may use so-called “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “Pixel Tags”) to compile aggregate statistics about Site usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.

b. Personal Information. You are not ordinarily required to register or provide Personal Information in order to access our Site, certain functionalities may require registration. We collect Personal Information from you only when you voluntarily provide it to us – for example, in contacting us through the Site, answering surveys and polls, signing up for email updates and announcements concerning our products and special promotions, and purchasing Pearson products. Personal Information may include your contact information (such as your name, postal address, telephone numbers and/or email address), as well as your payment information, such as credit card number and expiration date (“Payment Information”).

2. Use and Disclosure of Information Pearson Gathers Through the Site.

a. Personal Information. We may use your Personal Information in any of the following ways.

i. Communications. We encourage Visitors to contact us with questions and comments. Personal Information may be used in order to respond to your questions and comments.

ii. Business Purposes. We may also use your Personal Information for internal business purposes, such as analyzing and managing our businesses. The Personal Information you provide through the Site may be combined with other information you provide to Pearson (via online or offline means), with demographic information and other information that is publicly available, or with other information about you that Pearson may otherwise obtain online or offline.

iii. Special Promotions and Product Information. In addition, Pearson may use your Personal Information to provide you with email updates and announcements concerning our products and special promotions. You may opt-out of receiving these messages from us at any time (see “Contact Us” below).

iv. Critical Communications. From time to time we may use your Personal Information to email you important information regarding the Site, your Transactions, or changes to our terms, conditions, and policies (“Critical Emails”). Because this information may be critical to your use of the Site, you may not opt-out of receiving these emails.

v. Miscellaneous. Finally, we may disclose your Personal Information if we believe that we are required to do so: (i) by law; (ii) to comply with legal process or governmental requests; (iii) to enforce our Terms of Service; (iv) to protect our operations; (v) to protect the rights, privacy, safety or property of Pearson, you or others; and (vi) to permit us to pursue available remedies or limit the damages that we may sustain.

b. Aggregate Information. We analyze Aggregate Information in order to enhance web site security, track the popularity of certain pages of the Site, the success of our email notifications, traffic levels on the Site and other usage data, all of which helps us to provide content tailored to your interests, improve the Site and related services and to otherwise enhance your experience on the Site. We may share Aggregate Information with Affiliated Entities and other third parties.

3. Other Important Notes Regarding Our Privacy Practices.

a. Special Note for Parents. Pearson takes seriously its obligations under the Children’s Online Privacy Protection Act concerning the collection of Personal Information from individuals under the age of thirteen (13). The Site is not directed at children, and we request that children under the age of 13 not provide Personal Information through the Site. Pearson does not knowingly solicit or collect information from children under 13 years of age. The use of this Site by children under 13 years of age is not conditioned on the disclosure of Personal Information. However, we ask that children not submit information to us without the consent of a parent or guardian. If your child subscribes to receive information from Pearson without your knowledge, simply follow the instructions on our e-mail and unsubscribe immediately. Please include the child’s name and the parent’s e-mail address in the e-mail so that Pearson can better assist you with your inquiry or request. Parents can also contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If you want more information about children’s privacy online, you can consult the “Consumer Protection” page on the Federal Trade Commission site at http://www.ftc.gov/privacy/privacyinitiatives/childrens.html.

b. Submitted Comments, Articles, and Other Content. Personal Information that is voluntarily submitted by you through the Discussion Center, The Lighter Side, Clinical Café or other pages on this Site becomes public information. You should exercise caution when deciding to disclose Personal Information in these public areas. The submission and use of such information is subject to the terms and conditions set forth in the Pearson Assessments Web Site Terms and Conditions of Use Agreement. The submission and use of such information is subject to the terms and conditions set forth in the Speechandlanguage.com Website Terms and Conditions of Use Agreement.

c. Submitted Photographs. All submitted photographs must be original or belong to the individual submitting them. You must have the permission of any subject for any photograph you submit. We reserve the right to remove any photograph for any reason. Additionally, we are not responsible for any photograph posted by any user.

d . Security. We have security measures and tools in place to help protect against the loss, misuse, and alteration of the information under our control. Any time you provide us with your credit card number, that credit card number is transmitted to us by your browser in an encrypted format using industry-standard, SSL (secure socket layer) encryption. No method of transmitting or storing data is completely secure. As a result, although we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us through or in connection with the Site. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with “Contact Us,” below (note that physical mail notification will delay the time it takes for us to respond to the problem).

e. Other Third Party Sites. The Site may contain links to third party web sites. These linked sites (including the web sites of Affiliated Entities) are not under Pearson’s control and we are not responsible for the privacy practices or the contents of any such linked site, or any link contained in any linked site. We provide such links only as a convenience, and the inclusion of a link on the Site does not imply endorsement of the linked site by Pearson. We are not responsible for the privacy practices or the content of third party websites. We have no control over the use of such websites and you should exercise caution when deciding to disclose any Personal Information on these websites.

f. Assignment. We reserve the right to transfer any and all information that we collect from users of the Site to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Pearson’s assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).

4. Updating Your Information and Contacting Us.

Pearson has procedures in place to keep your Personal Information accurate, complete and up to date for the purposes for which it is collected and used. You may review the information we have collected and where appropriate you may request that it be corrected. We also provide you with you several options for reviewing, correcting, updating or otherwise modifying information you have previously provided:

You may call us at: 1 (800) 339-5000
You may email us at: seth.gray@pearson.com
You may send mail to the following postal mail address:

NCS Pearson, Inc.
Attn: Webmaster SpeechandLanguage.com
19500 Bulverde Road
San Antonio, Texas 78259-3701

Please clearly indicate the information that you wish to review or have changed. We will endeavor to comply with your request as soon as reasonably possible.

Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within our databases and other records, which will not be removed or changed.

5. Choice.

From time to time, we may ask you to indicate whether you are interested in receiving emails and other information from Pearson or other Pearson affiliates. If you elect to receive these communications, we will occasionally send you emails or other information that match your requests and offer you promotions and coupons.

If at any time you wish to stop receiving these email communications from us, please just let us know by emailing, calling or writing to us using the contact information listed above in Contacting Us or by using the unsubscribe feature in the email you received. Please indicate that you wish to stop receiving email communications from Pearson.

In addition, we do not disclose your Personal Information to third parties, including Pearson’s subsidiaries, for the third-party’s direct marketing purposes if we have received and processed a request from you that your Personal Information not be shared with third parties for that purpose. If you would like to submit such a request, please just let us know by emailing, calling or writing to us using the contact information listed above in Contacting Us. Please indicate that you request that Pearson not disclose your Personal Information to Pearson subsidiaries and/or other third parties for direct marketing.

6. Changes to This Policy.

We reserve the right to change this Policy, and any of our policies or procedures concerning the treatment of information collected through the Site, without prior notice. You can determine when this Policy was last revised by referring to the “Last Updated” legend. Any changes to our Policy will become effective upon posting of the revised Policy on the Internet, accessible through the Site. Use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.

This Policy represents the sole, authorized statement of Pearson’s practices with respect to the collection of Personal Information (defined below) through the Site and Pearson’s use of such information.